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Refund & Cancellation Policy

1. OVERVIEW

Fast Net Service is committed to providing a smooth and reliable experience when connecting you with internet and streaming providers like Cox Communications and Optimum.

Since we act as a facilitator and not the direct service provider, refund eligibility depends on the type of service involved.

2. SERVICE FEES (IF APPLICABLE)

If Fast Net Service charges any service or consultation fees:

  • Refunds may be issued if the service has not yet been completed
  • Once a service (such as successful connection, consultation, or activation assistance) is delivered, fees may become non-refundable

Each case is reviewed individually to ensure fairness.

3. INTERNET & STREAMING SERVICES

All internet and streaming services are provided directly by third-party providers such as Cox Communications and Optimum.

  • Refunds for these services are subject to the respective provider’s policies
  • Fast Net Service does not control or process refunds for provider-based charges
  • Customers must contact the provider directly for billing or service-related refunds

4. ELIGIBILITY FOR REFUNDS

You may be eligible for a refund from Fast Net Service if:

  • You were charged for a service that was not delivered
  • There was a duplicate or incorrect charge
  • The request is made within a reasonable time frame

5. NON-REFUNDABLE SITUATIONS

Refunds will generally not be issued in the following cases:

  • Services already completed or fulfilled
  • Delays or issues caused by third-party providers
  • Change of mind after successful connection
  • Incorrect information provided by the customer

6. REFUND REQUEST PROCESS

To request a refund, please contact our support team with the following details:

  • Full Name
  • Contact Information
  • Description of the issue
  • Proof of payment (if applicable)

Email: contact@fastnetservice.pro

Our team will review your request and respond as quickly as possible.

7. PROCESSING TIME

  • Approved refunds (if applicable) are typically processed within 5–10 business days
  • Processing time may vary depending on the payment method

8. CHANGES TO THIS POLICY

Fast Net Service reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page.